Frequently Asked Questions
Here are some of our most frequently asked questions!
Storage and Care
Q: Can they go in the fridge?
A: YES! Nature Bee wraps are great for storing your half cut fruits and vegetablesin the fridge. This includes items like lettuce, cheese, avocados, cover bowls etc.
Q: How do I store them?
A: We suggest storing them rolled up in a jar, or folded in a drawer away from heat or direct sun.
Q:How do I wash them?
For small messes take a Swedish dishcloth, wipe them off and lay them to dry.
For a bigger mess you can take cold water, a gentle soap (alcohol free) and wipe them off. Rinse in cold water and lay to dry. Never use hot or warm water!
Can you wrap warm or hot things in them?
We do NOT recommend using them on hot/warm items, in the microwave, in the oven, on the stove, in the dishwasher, in the washing machine etc. This may result in permanent damage to your beeswax wraps or even cause a potential fire hazard. If you are looking to cover leftovers make sure they cool down completely before covering them. Steam will cause the beeswax wraps to sweat and lose their stickiness.
Can you wrap anything?
Almost! We do not suggest wrapping raw meats or cooked meats directly, but you can put them in a bowl and cover with a beeswax wrap so that you avoid any direct contamination.
We advise you to ‘play it safe’ and avoid contact with these sorts of items. Citrus fruits work well in our beeswax wraps but not for long periods of time, especially pineapple. If the fruit is too acidic it will eat away at the beeswax wrap over time. However short periods of time (3-5 days) are great and will keep your fruits fresher.
Can oil touch the beeswax wrap?
Nature Bee beeswax wraps can cover items that contain oil however we advise against your beeswax wraps touching directly with lots of oil. This will cause the beeswax wrap to get oil stained.
Will they stain?
Some foods like beets or peppers may stain your beeswax wrap, but this will not harm the function or quality of the beeswax wrap. Food that might stain your hands or cutting board are likely the same foods that would stain your beeswax wraps.
Will they stain my food?
NO. Our beeswax wraps will not leave a stain on your food.
Will my food smell like beeswax?
There is a slight chance that your food may temporarily have a light beeswax smell to them. This is not permanent or common, but it can happen, especially when new beeswax wraps are left on an item for a long period of time.
Why isn’t my beeswax wrap sticky?
Your beeswax wrap will need to be activated. Scrunch the beeswax wrap in and out to activate the ingredients. This will create the tacky feeling you want when covering your food or bowls.
Safety and cautions
Are they flammable?
YES. These beeswax wraps are easily flammable and will catch on fire if in direct contact or indirect contact with a strong heat source or flame.
Are they waterproof?
Our beeswax wraps are not waterproof, but the beeswax coating allows them to be highly resistant to water and liquids.
Are the ingredients safe?
All the ingredients are completely food safe for people and pets. These beeswax wraps and the ingredients will not tamper with your food or personal health.
Can I use these beeswax wraps if I am allergic to bees?
We advise you to speak directly with your doctor and make a decision based on your own knowledge.
After consulting a published article, we found that “a direct relationship between allergy to bee products and bee venom has not been shown”.If you have an established beeswax allergy, DO NOT use these beeswax wraps.
Can I travel with them?
This will vary depending on the country you are travelling to. Check with the local standards on beeswax products.
My food went mouldy and it touched the beeswax wrap, is it safe?
This is up to your own discretion, however this will depend on your environment and the stage of your food item. Try to wash it off, and if there is only a small bit of mould and it comes off easily it is likely okay to continue using. However if it is anything more severe than this, please feel free to email us and we can help you determine some options. We do not advise using the beeswax wrap if mould is growing in/from the beeswax wrap itself. Please exercise caution when deciding the safety of the beeswax wrap, your health is of the highest importance.
Why do they smell?
Our beeswax wraps have a light beeswax-y smell due to the natural behaviour of the raw product. Natural beeswax that is pure will have a slight odour that many people find relaxing and pleasant. This smell is completely natural, and is a good sign that your beeswax wraps are made from pure and natural beeswax. Most people LOVE this smell.
What makes them sticky?
The pine tree resin and beeswax used in our beeswax wraps result in a slightly tacky touch to our beeswax wraps. This sticky feeling is what makes these beeswax wraps so effective at beeswax wrapping your food and dishes. This feeling will slightly decrease as you keep using the beeswax wraps. It is totally natural!
Where are these made?
These beeswax wraps are made in beautiful Victoria, B.C, Canada! We live and work on a beautiful island just off the Coast of Vancouver B.C.
What are these made of?
Our beeswax wraps are made of 100% Natural Beeswax, Pine resin, Jojoba oil, and Cotton.
Why not use plastic wrap or plastic bags?
Plastic wrap is a soft plastic that is not easily recycled and not often accepted to be recycled. Causing you to produce unnecessary plastic waste. Plastics are made from petrochemicals which are toxic for the environment. These chemicals can be harmful in humans and though common today in the kitchen, have not always been a food safe product. Plastic wrap was originally invented by accident. Plastic wrap is largely known to create a large amount of waste, which is why many people are looking for reusable and functional alternatives, like beeswax wraps.
What sizes of beeswax wrap do you have / What size should I buy?
We have four sizes of beeswax wraps: Small, Medium, Large and Jumbo. Jumbo Beeswax Wraps → 45 x 65cm, perfect for covering leftovers, large casserole dishes, baking, or even a loaf of bread. Large Beeswax Wraps → 35 x 35 cm, perfect for sandwiches, lettuce, covering containers, and bundling items together like loose carrots. Medium Beeswax Wraps → 25 x 25 cm, best for half-cut veggies or fruit, cheese and covering leftovers. Small Beeswax Wraps → 20 x 20 cm, great for small snacks like baby berries, crackers, cookies, apple slices, oranges, and more.
We recommend starting out with a Beeswax Wrap Variety Set! This include 1 Small, 1 Medium and 1 Large so you can try out all three sizes and see which one is your favourite!
Why not just make beeswax wraps myself?
You are absolutely welcome to do this. We have a kit on our website that you can use or if you are wanting a challenge you can gather the ingredients on your own. Keep in mind that it will cost you more and cause a little bit of a mess.
Can I buy these beeswax wraps wholesale for my store?
Yes! If you are interested in wholesaling Nature Bee products, please email firstname.lastname@example.org or check out our profile on Faire. Please see our “Wholesale” page for more information.
General Product Information
What are the Nature Bee Swedish Dishcloths made of?
Our dishcloths are made of cotton fabric scraps that would otherwise end up in landfills and wood cellulose. Our patterns are made using a water based environmentally friendly ink, dyed with Global Organic Textile Standard colours.
Is the colouring of the patterns on beeswax wraps and dishcloths safe?
Yes! Our patterns are made using a water based environmentally friendly ink, dyed with Global Organic Textile Standard colours.
How long do Swedish dishcloths last?
Swedish Dishcloths are very durable! They can last 7 - 12 months with proper care.
Why are Swedish dishcloths stiff and dry?
Due to the natural ingredients our Swedish dishcloths will be stiff when dry but pliable when wet.
Product Use and Care
How do I use a Swedish dishcloth?
Take your Swedish Dishcloth and soak in some water, then squeeze out the excess liquid and you’re ready to go! You can use it for washing dishes, wiping up spills or general household cleaning.
How many times can you reuse a Swedish dishcloth?
Swedish Dishcloths can last 7 - 12 months with proper care. This will depend on the number of times that you are using your dishcloth. If you let your cloth completely dry out between uses it will last longer.
How do I wash my Swedish dishcloth?
There are 3 ways to clean your Swedish Dishcloth. In the dishwasher → place your Swedish Dishcloth in the top rack and wash it with your dishes. In the washing machine → throw your Swedish Dishcloth in the washing machine with any load, any temperature, and hang to dry (do not tumble dry). In boiling water → place your Swedish Dishcloth a pot full of water on the stove & boil to sanitize it.
Can I put my Swedish dishcloth in the dryer?
No! We do not recommend putting your dishcloth in the dryer. Please hang them to dry.
Foaming Hand Soap Tablets
How do I use foaming hand soap tablets?
Just fill your foaming hand soap bottle with 350ml of warm water ( we recommend using filtered water, or boiled water that has cooled down - use caution), drop in one foaming hand soap tablet, wait for the tablet to dissolve fully, place the lid back on and then it is ready for use!
If you don’t have a Nature Bee foaming hand soap bottle and want to use your own from home, just make sure to use 350ml for foaming hand soap tablets and 500ml for multipurpose spray tablets!
Can I use my own foaming hand soap dispenser?
Yes, if you don’t have a Nature Bee foaming hand soap bottle you can use your own bottle from home! Just be sure it fits 350ml of water, and has a foaming hand soap pump.
How long do I need to wait for the tablet to dissolve?
The dissolving process should take about 10-15 mins give or take!
What temperature water should I use?
We recommend using warm filtered water, or boiled water that has cooled down - use caution.
Why should I use filtered water to make my hand soap?
We recommend using filtered water or cooled down boiled water when dissolving your tablets because of various hard water conditions. Hard water can cause your pumps to clog and become stiff.
Can I shake the bottle to speed up the dissolving process?
We do not recommend shaking the bottle as this can cause pressure to build up inside your bottle and could lead to the liquid spraying out when you open it up.
Can I use tap water?
Yes! But we recommend you check the water hardness in the area you live in. Hard water can affect how the tablet dissolves and performs, so we recommend using filtered water to ensure the best results.\
My pump stopped working - how can I fix this?
Flush pump with hot water:
- Remove the pump nozzle from the soap bottle and place the hose in a small bowl of hot water
- Pump the hot water through the nozzle until it runs clear and is no longer soapy (5-10 pumps).
- Remove the pump hose from the water bowl and pump through remaining water until nothing comes out.
Flush pump with vinegar:
- Place the pump hose in a small bowl of vinegar
- Pump the vinegar through the nozzle (10-15 pumps or until it does not feel stiff anymore)
- Flush pump with hot water again
- Use as normal!
Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.
Shipping and Purchase FAQ
General Shipping FAQ
Where do you ship to?
We are so happy to say that we now ship worldwide! Available shipping services vary country to country. Please email us at email@example.com if you have any questions.
Do you offer free shipping?
Yes! All Canada and USA orders over $65.00 CAD qualify for free shipping. Please note that free shipping in the USA is tracked, but free shipping in Canada is not tracked.
How long will it take for my order to be fulfilled?
Most orders are processed the same day, but it can take up to 4 days, depending on when the order was placed. Once we have processed your order, you’ll get an email letting you know it has been fulfilled and shipped from our facility.
Can I pick up my order?
Yes - If you are able to come collect your order from our facility in Saanichton, BC, Local Pickup from The Nature Bee Hive is a free option! Just choose “Local Pickup” at the checkout when making your shipping selection. You’ll receive an email letting you know when your order is ready.
Our only pickup location is at the Nature Bee Hive: Unit 20- 6782 Veyaness Road, Saanichton BC V8M2C2, Canada. We are open Monday - Friday, 8:30am-3:30pm, excluding holidays. Please send an email to firstname.lastname@example.org if you are no longer able to pick up your order.
Will I have to pay duties on my order?
United States Orders:
According to United States Customs and Border Protection, orders valued at $800 or less are exempt from duties, so it is unlikely you will be required to pay any duties. Please note that we cannot make any guarantees regarding applicable duties at this time, and Nature Bee is not responsible for any duties on orders sent outside of Canada.
At this time, yes, most international orders will incur duties, depending on the destination. Please note that we cannot make any guarantees regarding applicable duties at this time, and you are responsible for any duties on your order. Nature Bee is not responsible for any payment of duties, country taxes or import fees.
What if I need to make a change to my order/my shipping address?
The quicker you let us know about any order changes or address corrections, the better! Send an email ASAP to email@example.com, and we will do our best to intercept your order before it ships. If your order has already been shipped, we cannot change the address. In this case, the order will most likely be returned to us, and we will contact you. In the unlikely event that the order is delivered to the wrong address, we are unfortunately not able to reship or refund your order.
Do you use sustainable shipping materials and practices?
Yes, this is always our goal. Waste created during the shipping process is recycled as much as possible, including labels and sticker backs. We ship all orders in FSC Certified paper envelopes and boxes and compostable mailer bags, in-tact boxes are reused, and we do not use any plastic packaging. Even our tape is recyclable! We are always happy to answer any more sustainability questions or concerns. Please feel free to reach out over email to firstname.lastname@example.org.
Order Status and Tracking
How can I track the status of my order?
All of our shipping options (excluding Canadian Standard Shipping) include tracking so you can monitor the status of your order. A link to view your tracked order will be included in your shipping confirmation email. Please email email@example.com if you need help.
Why can’t I track my order?
If you selected Canadian Standard Shipping:
This is the only shipping option we offer that does not include tracking - there is no tracking number associated with these packages, so they cannot be tracked at all. Please note, we cannot add tracking to Standard Shipping packages retroactively, and we cannot provide a refund in the unlikely event that an untracked order does not arrive.
If you selected any other shipping option:
You should be able to track your order. If you have a tracking number that doesn’t work, or if you never got a tracking number, please email us at firstname.lastname@example.org.
How can I tell if my order has been shipped?
We will let you know! You should receive a shipping confirmation email once we have fulfilled and shipped your order. If you haven’t, double check your Junk inboxes - our emails often get filtered into those. If you still have not received your shipping confirmation email 5 days after you placed an order, please send us an email at email@example.com.
Why haven’t I received my order yet?
Typically, an order should take no longer than 15 business days to arrive. If it has been 15 business days since you received your shipping confirmation email and your order has still not arrived, our first suggestion is to wait a few more days to see if your order is delayed. If you still haven’t received your order after 22 business days, or for any other shipping inquiries, please contact firstname.lastname@example.org.
Please note that if you do not select tracked shipping, we will be unable to issue a re-shipment or refund in the unlikely event that your order does not arrive.
Returns and Refunds
What is your return/refund/reshipment policy?
We do not offer returns. Due to the nature of our products, accepting any product back into our hive is considered unsanitary; If you are unhappy with your products you can email email@example.com and we will do our best to accommodate you.
Refunds & Reshipments:
Reshipments and refunds may be issued at our discretion on a case-by-case basis. If you are unhappy with your items or your order has not been delivered, email firstname.lastname@example.org. Please note that we cannot issue full refunds or free reshipments for:
- Untracked orders lost in the mail system
- Orders misdelivered or returned due to an incorrect shipping address
Please make sure to select a tracked shipping option and double check your shipping address is correct in order to avoid these potential issues.
I placed an order - why haven’t I received an order confirmation email / shipping confirmation email?
You should automatically get an order confirmation email after you place your order, and a shipment confirmation email once we fulfil your order. Sometimes our emails get filtered into Junk/spam inboxes, so make sure to check there! If you still can’t find the email, you can reach out to us at email@example.com and we will investigate.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org