SHIPPING INFORMATION CENTRE
GENERAL SHIPPING INFORMATION AND SHIPPING POLICY
Carrier Services
We currently ship with Canada Post, UPS, FedEx, Purolator, Canpar, ICS and Sendle. The carrier your order is shipped with will depend on the size of your order and the address you would like it sent to. We compare the cost of using all of the above carriers with each one of our orders to ensure we are charging our customers the least amount of shipping charges as possible!
All untracked, and PO box shipments are sent via Canada Post. We do not offer insurance, refunds or reshipments on untracked orders, as Canada Post does not accept claims for lost or misdelivered untracked packages.
Please double check your shipping address. We are not responsible for misdelivered orders if the buyer provided an incorrect shipping address. The buyer will be responsible for any reshipment costs. If you find an error in your address, please contact us immediately. If your order has not yet shipped, our team can update your shipping address for you!
Shipping times after fulfillment - we ship from Victoria, BC
*These are estimates based on current shipping volumes
Tracked Packages: 3-10 business days
Xpresspost / Expedited Packages: 2-5 business days
Untracked Package: 10-20 business days
Estimated shipping times may vary for each shipping service. These shipping times are estimates, not guarantees - and shipping delays are out of our team's control. Please note that the estimated shipping windows above do not include the time it takes for your order to be fulfilled.
Shipping Cost within Canada
Untracked Packages: $3.99-5.99 CAD
Tracked Packages: $11.99 CAD
Free shipping on orders over $60.00 CAD
Order Tracking
For tracked orders you will receive a tracking link via email as soon as your order is processed. For untracked orders, you will receive a shipping confirmation email when your order leaves our warehouse so you know your order is en route to you!
International Orders
We ship worldwide! Any international orders will require tracking. Rates will be automatically calculated at checkout.
USA - We have temporarily paused all of our shipments to the United States in light of the tariffs on goods coming from Canada. We hope to resume shipping to our US customers as soon as possible.
Duties
Most international orders will incur duties, depending on the destination. Nature Bee is not responsible for any payment of duties, tariffs, country taxes or import fees.
Please reach out to shipping@naturebeewraps.ca with any shipping or customer service related questions