We have an office space and warehouse at 6782 Veyaness Road, Unit 20, in Victoria, BC. You're welcome to shop with us in person here too, we have a small space where one person can enter at a time to browse what we have to offer.

Our typical hours are Monday to Thursday, 8:30 a.m. to 4:30 p.m. Please check our hours on Google before you come by, as they're always kept up to date.

If these times don't work for you, email shipping@naturebeewraps.ca and we'll be happy to arrange an after-hours or weekend pickup for you!

Please note: orders left unclaimed after 30 days will be donated.

We will be out of office on all Statutory Holidays! 

We currently ship with Canada Post, Uni Uni, UPS, FedEx, Purolator, and Canpar. The carrier your order is shipped with will depend on the size of your order and the address you would like it sent to. We compare the cost of using all of the above carriers with each one of our orders to ensure we are charging our customers the least amount of shipping charges as possible! 

We have included untracked shipping with Canada Post as an affordable option at the checkout - but we strongly recommend choosing a tracked shipping option. We do not offer insurance, refunds or reshipments on untracked orders, as Canada Post does not accept claims for lost or mis-delivered untracked packages. It is worth the small additional cost ($4) as it includes insurance on your shipment and takes about half the delivery time. 

Please double check your shipping address. We are not responsible for mis-delivered orders if the buyer provided an incorrect shipping address. The buyer will be responsible for any reshipment costs. If you find an error in your address, please contact us immediately. If your order has not yet shipped, our team can update your shipping address for you! 

*These are estimates based on current shipping volumes

Estimated shipping times may vary for each shipping service. These shipping times are estimates, not guarantees - and shipping delays are out of our team's control. Please note that the estimated shipping windows above do not include the time it takes for your order to be fulfilled.

TRACKED ESTIMATES

BC: 2-5 business days

AB, SK, MB: 3-7 business days 

ON, QC: 3-10 business days 

NS, PEI, NB, NL: 5-12 business days 

UNTRACKED ESTIMATES

All Areas: 7-18 business days

$4.99 CAD - Untracked, uninsured shipping with Canada Post 

$8.99 - $14.95 CAD - Tracked, insured shipping - cost dependant on province 

FREE tracked shipping on orders over $85.00 CAD

*Some orders under $50 may incur a $5 small order fee. This is to cover the cost of shipping to certain provinces, or rural areas. As a small business, we have thin margins, and smaller orders can be expensive to ship. This fee helps us continue getting our products from our warehouse to your home. We encourage bulk ordering to avoid this fee, and reduce shipping costs and emissions! 

Order Tracking

You will receive a tracking link via email as soon as your order is processed. If your order is shipped with UniUni, the tracking number and shipping confirmation email will come directly from them - not in a Nature Bee email. 

You will receive a tracking link via email as soon as your order is processed. If your order is shipped with UniUni, the tracking number and shipping confirmation email will come directly from them - not in a Nature Bee email. 

Nature Bee is not responsible for shipping delays, lost packages, or service interruptions caused by carrier strikes, labor disputes, or other circumstances beyond our control.

Orders that have been transferred to the carrier and are in transit at the time of a strike will be subject to that carrier's hold procedures. Customers will need to wait until the strike is resolved for delivery to resume. We cannot offer refunds, replacements, or alternative shipping for packages already in the carrier's possession during a disruption.

Subscriptions make it easy to keep your Nature Bee favourites on hand without having to remember to reorder! Enjoy savings on every subscription order, with your restocks delivered automatically on the schedule you choose.

By starting a subscription, you agree to a minimum of 2 subscription orders (your initial order + 1 recurring order).

After your second order, you can skip, pause, reschedule, or cancel your subscription at any time before your next order is processed.

If you are subscribed to Nature Bee emails, you will receive a reminder email 1-2 days before your recurring orders are placed. IF YOU ARE NOT SUBSCRIBED: you will not receive a notification of your upcoming orders. It is the responsibility of the customer to make note of upcoming orders if you have opted not to receive emails.

Please make any changes to your subscription before your next scheduled order date. Once a subscription order has been placed, it cannot be cancelled or returned.

Your subscription can be managed using this link: Edit My Subscription

Need help making a change? We're happy to help! Contact us at shipping@naturebeewraps.ca for assistance with your subscription.

We evaluate returns on a case-by-case basis. If you would like to make a return please contact us within 30 days of receiving your order. We only accept returns for faulty products, or incorrectly fulfilled orders. Products like beeswax wraps and shower steamers cannot be returned for sanitary reasons. All products must be unused and in their original, unopened condition to be eligible for returns. 

Return shipping costs are the responsibility of the customer. Once we receive and inspect your returned item, we will process your refund to your original payment method.

Some Nature Bee products require occasional maintenance as a normal part of their use. Natural materials like beeswax and chemical-free formulas perform best with proper care - this is by design, not a defect. If you contact us with a product concern, we'll provide troubleshooting steps or care guidance. If a solution is offered and you choose not to follow it, we will be unable to accept a return. In most cases, a product that isn't performing as expected simply requires care, not a replacement or discontinued use.

Any return requests initiated more than 30 days after delivery will not be accepted. Products shipped back to our office without an approved return agreement will NOT be refunded. 

We evaluate refunds on a case-by-case basis. If you would like a refund for a particular item, please contact us within 30 days of receiving your order with the reason for your request and any necessary photos/documentation. We only issue refunds for faulty products, or items damaged in transit. 

Some Nature Bee products require occasional maintenance as a normal part of their use. Natural materials like beeswax and chemical-free formulas perform best with proper care - this is by design, not a defect. If you contact us with a product concern, we'll provide troubleshooting steps or care guidance. If a solution is offered and you choose not to follow it, we will be unable to issue a refund or replacement for your product. In most cases, a product that isn't performing as expected simply requires care, not a replacement or discontinued use.

In some faulty item cases, we will only issue reimbursement - not reshipments. This will depend on shipping costs, and stock availability. In most cases we will offer either option to you and do our best to accommodate. 

Refunds and reshipments for items damaged during transit may take up to 10 business days to be processed. This timeline depends on the claim processing time of the shipping company. 

Any refund requests initiated more than 30 days after delivery will not be accepted. 

Unshipped orders can be cancelled free of charge within 24 hours of being placed. All other orders will be subject to a $5.00 processing fee to be cancelled. Cancellations are not offered 10 days or more after purchase. Orders that have already been shipped cannot be cancelled. 

We ship worldwide! Any international orders will require tracking. Rates will be automatically calculated at checkout. 

USA - We have temporarily paused all of our shipments to the United States in light of the tariffs on goods coming from Canada. We hope to resume shipping to our US customers as soon as possible.  

Duties 

Most international orders will incur duties, depending on the destination. Nature Bee is not responsible for any payment of duties, tariffs, country taxes or import fees.