Shipping FAQ

Where do you ship to?

We are so happy to say that we now ship worldwide! Available shipping services vary country to country. Please email us at if you have any questions.

Do you offer free shipping?

Yes! All Canada and USA orders over $65.00 CAD qualify for free shipping. Please note that free shipping in the USA is tracked, but free shipping in Canada is not tracked. 


What shipping services do you offer?

We ship all of our orders with Canada Post. Shipping costs for each service are calculated at checkout based on the size, weight and destination of your order; however, we are happy to offer free shipping in Canada and the USA for all orders over $65.00 CAD!

Estimated shipping times also vary for each shipping service. Here’s a quick overview: 




Estimated Shipping Time:


Not Tracked

5-15 Business Days



1-8 Business Days



1-2 Business Days



1 Business Day





Estimated Shipping Time:

Tracked Packet


4-7 Business Days



4-7 Business Days



2-3 Business Days



1-2 Business Days


Please note: 

  1. Shipping times are estimates, not guarantees -  Canada Post can be delayed at times and unfortunately this is out of our control. 
  2. The estimated shipping window does not include the time it takes for your order to be processed. See the following question for more information about the order fulfillment timeframe. 


How long will it take for my order to be fulfilled?

Most orders are processed same day, but it can take up to 4 days, depending on when the order was placed. Once we have processed your order, you’ll get an email letting you know it has been fulfilled and shipped from our facility. 


Can I pick up my order?

Yes - If you are able to come collect your order from our facility in Saanichton, BC, Local Pickup from The Nature Bee Hive is a free option! Just choose “Local Pickup” at the checkout when making your shipping selection. You’ll receive an email letting you know when your order is ready.  

Our only pickup location is at the Nature Bee Hive: Unit 20- 6782 Veyaness Road, Saanichton BC V8M2C2, Canada.  We are open Monday - Friday, 8:30am-3:30pm, excluding holidays. Please send an email to if you are no longer able to pick up your order. 


Will I have to pay duties on my order?

United States Orders: 

According to United States Customs and Border Protection, orders valued at $800 or less are exempt from duties, so it is unlikely you will be required to pay any duties. Please note that we cannot make any guarantees regarding applicable duties at this time, and Nature Bee is not responsible for any duties on orders sent outside of Canada.

International Orders:

At this time, yes, most international orders will incur duties, depending on the destination. Please note that we cannot make any guarantees regarding applicable duties at this time, and you are responsible for any duties on your order. Nature Bee is not responsible for any payment of duties, country taxes or import fees.


What if I need to make a change to my order/my shipping address?

The quicker you let us know about any order changes or address corrections, the better! Send an email ASAP to, and we will do our best to intercept your order before it ships. If your order has already been shipped, we cannot change the address. In this case, the order will most likely be returned to us, and we will contact you. In the unlikely event that the order is delivered to the wrong address, we are unfortunately not able to reship or refund your order. 


How can I track the status of my order?

All of our shipping options (excluding Canadian Standard Shipping) include tracking so you can monitor the status of your order. A link to view your tracked order will be included in your shipping confirmation email. Please email if you need help. 


Why can’t I track my order?

If you selected Canadian Standard Shipping: 

This is the only shipping option we offer that does not include tracking - there is no tracking number associated with these packages, so they cannot be tracked at all. 

Please note, we cannot add tracking to Standard Shipping packages retroactively, and we cannot provide a refund in the unlikely event that an untracked order does not arrive.

If you selected any other shipping option:

You should be able to track your order. If you have a tracking number that doesn’t work, or if you never got a tracking number, please email us at 


How can I tell if my order has been shipped?

We will let you know! You should receive a shipping confirmation email once we have fulfilled and shipped your order. If you haven’t, double check your Junk inboxes - our emails sometimes get filtered into those. If you still have not received your shipping confirmation email 5 days after you placed an order, please send us an email at 


Why haven’t I received my order yet?

Typically, an order should take no longer than 15 business days to arrive. If it has been 15 business days since you received your shipping confirmation email and your order has still not arrived, our suggestion is to wait a few more days to see if your order is delayed. Please note that shipping delays may occur due to Covid-19. If you still haven’t received your order after 22 business days, or for any other shipping inquiries, please contact our Shipping and Production Coordinator, at  

Please note that if you do not select tracked shipping, we will be unable to issue a re-shipment or refund in the unlikely event that your order does not arrive.


I placed an order - why haven’t I received an order confirmation email / shipping confirmation email?

You should automatically get an order confirmation email after you place your order, and a shipment confirmation email once we fulfill your order. Sometimes our emails get filtered into Junk/spam inboxes, so make sure to check there! If you still can’t find the email, you can reach out to us at and we will investigate.


Do you use sustainable shipping materials and practices? 

Yes, this is always our goal. Waste created during the shipping process is recycled as much as possible, including labels and sticker backs. We ship all orders in FSC Certified paper envelopes and boxes and compostable mailer bags,  in-tact boxes are reused, and we do not use any plastic packaging. Even our tape is recyclable! We are always happy to answer any more sustainability questions or concerns. Please feel free to reach out over email to 


What is your return/refund/reshipment/cancellation policy? 



We do not offer returns. Due to the nature of our products, accepting any product back into our hive is considered unsanitary; If you are unhappy with your products you can email and we will do our best to accommodate you.


Refunds & Reshipments:

Reshipments and refunds may be issued at our discretion on a case-by-case basis. If you are unhappy with your items or your order has not been delivered, email Please note that we cannot issue full refunds or free reshipments for:

  1. Untracked orders lost in the mail system 
  2. Orders misdelivered or returned due to an incorrect shipping address

Please make sure to select a tracked shipping option and double check your shipping address is correct in order to avoid these potential issues.


All orders that are cancelled after 24 hours from purchasing are subject to a $5 CAD cancellation fee. This is due to the cost of the platform, administrative fees and more.